User and privacy policy

1. Contractual relationship

1.1 The Terms and Conditions constitute an agreement between you as an individual, (the user) from within the Kingdom of Saudi Arabia and all other geographical areas in which Visaty is subject, from mobile applications, websites, content, products and services provided by Visaty SPC registered in the Kingdom of Saudi Arabia under the commercial registry number. 1010886636, owner and operator of the Visaty website and application


1.2 Your access and use of the Services constitutes your agreement to be bound by these Terms, which creates a contractual relationship between you and Visaty. By using the Services, you agree to be bound by these Terms and you must check the “I agree” box below indicating your agreement to these Terms.

1.3 By using the Services You agree that you have full capacity to enter into a legally binding agreement, and that you will be liable if you violate the Terms. Otherwise, you understand that Visaty may terminate or suspend your use of the Services.

1.4 You understand and acknowledge that Visaty may modify the Terms relating to the Services from time to time. Visaty will notify you of such changes to the Terms and your agreement to the amended Terms is required to continue using the Services.

1.5 Users agree that Visaty can contact them via text messages or phone calls to the phone numbers they provide upon user registrations including for Visaty’s internal marketing purposes. This will not constitute a disclosure or sharing of any of your personally identifiable information

1.6 By accessing or using any part of the Services, you agree that you have read, understood, and agree to be bound by these Terms, as well as any additional guidelines, policies or rules available as Applicable to Visaty and its services, including, but not limited to, Visaty Privacy Policy and the User Privacy Policy. These policies and guidelines are incorporated herein by reference into the Terms. If you do not agree to be bound by these Terms and to follow all applicable laws, guidelines and policies, do not access or use the Services.

2. Services

2.1 This constitutes a technical platform that allows users of the Visaty mobile application or website to search for and book visas and appointments, as well as request advice and submit requests regarding issuing visas and booking appointments at embassies or translating documents and documents required by various travel agencies or travel insurance applications from During my visa

3. Licensing and Intellectual Property

3.1 All licenses and intellectual property, including but not limited to trademarks and logo, are owned exclusively by Visaty. You may not undertake any action that may constitute misuse or infringement of Visaty's copyrights, including false marketing or misleading advertising, or copy of Visaty's licenses or trademark under any circumstances. By using our Services, Visaty hereby grants you a limited, revocable, non-exclusive, non-sublicensable right to: (1) access, download and use our mobile application or website for the sole purpose of using our Services; and (2) access and use the information and materials provided, made available or otherwise contained in our Content.

3.2 This license is not intended to be assigned, sold, leased, exported, imported, distributed, transferred, or granted to third parties. Not intended for commercial use. You are only licensed to use our Services for your personal, non-profitable, non-commercial use


4. Providing services

4.1 You acknowledge that some Services are provided under different names currently referred to as “Bookings” and “Offers”. You also acknowledge that the Services may be made available under (i) certain Visaty subsidiaries and affiliates or (ii) independent service providers.

5. Description of services

The “client” is the person who uses the Visaty website to benefit from its services.

 “Cancellation Policy” means the terms and conditions under which the Customer can cancel his any or all of his requests

“Payment Method” means the method of payment of certain service

“Prepayment” refers to the customer making payment now via the website.

- Reservations: Book appointments for embassies, the embassy, or the Unified Visa Center A, with travel agencies.

6. Our content

6.1 All text, data, graphics, images, photographs, video, audio, information, suggestions, guidance and other materials provided or otherwise available on our Services are part of the intellectual property rights of Visaty

6.2 You may print, download and store information from our Content at your convenience, but Visaty does not grant you Any rights related to its intellectual property rights.

7. Intellectual property rights of third parties

7.1 The Visaty platform may contain links to third-party websites, advertisers or services that are not owned by Visaty. You acknowledge and understand that such content may be subject to different terms of use and privacy policies from Visaty. Therefore, the present Terms do not apply to you when you access or use third-party services.

7.2 If you access third-party websites from the Visaty website, you do so at your own risk and agree to relieve Visaty from any and all liability arising from such use.

8. Use of the Services

8.1 User Accounts 8.1.1

To create a user account, you will send to Visaty personal information, such as your name, address, mobile phone number and email. You agree to grant Visaty the right to share this personal information with our registered service providers in accordance with our contractual agreement with them; - Your personal data must be accurate, complete, and up-to-date at all times. If you do not do so, you acknowledge that Visaty has the right to terminate or impede your use of the Services. - You must choose a password to access your User Account and must maintain its confidentiality at all times. - You understand that you will be responsible for any actions/ Activities conducted on your user account by unauthorized third parties. You must notify us if you strongly believe that your account has been compromised. - Under no circumstances may you respond to a request for your password, especially a request from someone claiming to be an employee of Visaty. - You may not authorize, assign or transfer your user account to third parties. - You understand that you will be denied access to your account if you fail to enter your password three times in a row. - You agree and acknowledge the services provided by Visaty and agree to sign the consent form related to these services when they are provided. 8.1 2. You agree to provide Visaty with the basic information required in order to use the services. Such personal information must be private, confidential, and subject to the Visaty Privacy Policy by law to maintain the privacy and security of users' protected health information. Visaty and its affiliates consider the privacy of health information to be one of the most important elements in the relationship with users. Visaty's responsibility to maintain the confidentiality of health information is a responsibility Visaty takes very seriously.

8.1.3 By accessing and using the Services, you agree to use your email address to send service-related notices, feature changes or special offers, including any notices required by law. , rather than contacting by post

8.2 User Requirements

8.2.1 You are only eligible to access and use our Services if you are at least 18 years old.

Visaty will not be held accountable by underage users (under 18 years of age).

8.3 User-Generated Content

8.3.1 You retain full ownership of the Content you upload, submit, store, transmit or receive to our Services and you have the absolute right to post it. You also acknowledge that in the process, you also grant Visaty and its affiliates a worldwide license to use, host, store, reproduce, modify, create derivative works from, communicate, publish, publicly perform, publicly display and distribute such content. The rights granted by Visaty are for the limited purpose of operating, enhancing, and improving our Services and developing new ones. These rights remain in effect even after you stop using our Services.

9. Evaluations

9.1 Our Services allow you to share comments, comments, reviews, opinions and recommendations (together referred to as “Ratings”) regarding the quality of the services provided by Visaty and the quality of service provided to you by the Service Providers.
9.2 Reviews, recommendations and comments made by other users, Visaty does not share or endorse or recommends such ratings, and has no authority to supervise, direct or control such ratings.

9.3 Visaty may, but is not obligated to, monitor or remove user comments and ratings in its sole discretion, at any time and without further notice to users.9.4 Important to note Ratings are direct personal accounts of individual users and do not constitute the judgment of the service provider. You should understand that the ratings contained therein are from those who offer the same, and that such ratings do not reflect the opinions of Visaty and in no way constitute our endorsement or recommendation of it. Therefore, Visaty will not bear any responsibility for any of the published reviews. Furthermore, you should keep in mind that ratings are subject to errors and biases common in first-hand personal accounts and should not be assumed to be reliable or error-free.

10. Payment

10.1 You can choose to pay through any available payment methods including credit card, debit card, and digital wallets via our platform. Payments will be inclusive of applicable taxes where required by law.10.2 Visaty reserves the right to establish, remove and/or revise fees at any time in its sole discretion. Visaty may from time to time offer promotions and discounts to certain users that may result in different amounts being charged for the Services.10.3 With respect to Third Party Providers (TPP), payments will be due directly to the Third Party Providers, and Visaty will collect payment of these fees from you, so it may need The user must comply with the TPP payment terms.

11. Refund Policy

11.1 The fees you pay are final and non-refundable, unless otherwise specified by Visa.

11.2 Money will be refunded by the same method of payment, if applicable.

11.3 Visa reserves the right to refund any amounts to the users’ account for use in other services at its sole discretion. Visaty will not be responsible and will not guarantee a certain level of satisfaction and will not be responsible for any unsatisfied consultations provided by the Provider. Users are not entitled to a refund of consultation fees and any expenses made along the way if you are not satisfied with the service provider.

12. Disclaimer and Limitation of Eligibility

12.1 Although we use measures to verify Service Providers (all Service Providers must provide the licences, permits and certificates required by law), Visaty does not guarantee that its content will always be error-free, complete, accurate or up-to-date.

12.2 Visaty will not bear any liability For damages incurred by you, including but not limited to direct, indirect, etc. damages

Special, consequential, punitive or incidental, arising from or in connection with any of the following acts committed by service providers: - failure to adhere to public morals; - unprofessional, immoral or shameful conduct; - launching; - misconduct or negligence.

You understand and acknowledge that Visaty will not be liable for any damages, deaths, injuries, contracted illnesses, losses, costs or expenses of whatever nature caused by the service provider.

13. Force Majeure

13.1 Visaty will not be liable for failure to perform its obligations under these Terms due to the occurrence of any event beyond its reasonable control, including, but not limited to, fire, terrorism, natural disaster, epidemic, war, boycott, business disruption or Internet outage. , communications, service interruptions, or any other situations that cannot be predicted, prevented, or controlled.

14. Limitation of liability

14.1 To the extent permitted by law, in no event shall Visaty, its officers, directors, employees or agents be liable to you for any direct, indirect, incidental, special, punitive or consequential damages whatsoever, arising out of or in connection with any ( (i) errors or inaccuracies in content, (ii) personal injury or damage of any kind whatsoever, resulting from your access to and use of our Services, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/ or financial information stored therein, (iv) any interruption or cessation of transmission to or from our Services, (iv) any bugs, viruses, Trojan horses, or the like, which may be transmitted to or through our Services by any third party, ( 5) any errors in any Content or for any loss or damage of any kind incurred as a result of your use of any Content posted, emailed, transmitted, or otherwise made available via the Services, whether based on warranty, contract, tort or any other theory other legal matters, and whether or not the provider has been warned of the possibility of such damages. The foregoing limitation of liability applies to the maximum extent permitted by law.

14.2 You specifically acknowledge that Visaty will not be liable for the defamatory, offensive or illegal conduct of any third party and that the risk, harm or damage arising from the foregoing rests entirely with you.

14.3 Further These services are controlled and provided by Visaty from its facilities. Visaty makes no representation that the Service is appropriate or available for use on other website services. Those who access or use the Service from other jurisdictions do so on their own initiative and are responsible for compliance with their local law.

15. Governing law

15.1 These terms are subject to the laws of the Kingdom of Saudi Arabia. Any dispute arising in relation to these Terms shall be settled and heard before the competent courts in Riyadh, Kingdom of Saudi Arabia.

16. Compliance with local laws

16.1 The application and use of the Services is dependent on its compliance with applicable laws and regulations in the location in which the Services are used.

16.2 Visaty reserves the right, at its sole discretion, to bring dispute proceedings before any court whose jurisdiction applies to the relevant user.

17. Data Collection:

17.1. Types of Information Collected:

In the process of account registration and reservation management, Visaty collects the following user information:


   - Name

   - Email

   - Phone number

   - Location data 

   - Card details (excluding CCV)

17.2. Purpose of Data Collection:


The collected data is essential for various aspects of our service, including account registration, user login, location to change currency accordingly, reservation management, and secure payment processing.